Returns / Exchanges

Your satisfaction is our most important concern!

If your order is incorrect and not as it was ordered, please call us immediately at 866.983.3729 so we may correct the error! If it was our mistake, we will fix it at no extra charge to you!

Email us for instructions.
Please don't ship anything back to us without letting us know.
The customer is responsible for all shipping charges both ways.
Restocking fees are waived for exchanges.

There are two way to do an exchange. Fast and slow.
- Fast -
Place a new order today and we will ship it today (or the next business day.
When we get the original item back from you we give you a refund for it
with no restocking fee.

- Slow -
Send your original item back first and once we receive it we will ship
your new item to you (normally the same day).
Returns (Non-Exchange)

Email us for instructions.
Do not ship anything back to us without letting us know.
The customer is responsible for all shipping charges.
Once we receive the item we will credit your card, minus the shipping costs.
All exchanges and returns must be in unused, original condition with original packaging.
All special makeup/custom/non-stock/mounted items may be subject to a restocking fee for exchanges. Please contact us within 45 days after the receipt of the item for a return or exchange.

Special/Non-stock/Custom/Mounted orders and Clearance/Sale/Close-out items may not be returned for credit, but we will try help you with an exchange if at all possible.
Exchanges for special makeup/non-stock/mounted items may be subject to a restocking fee.
Return Address

AFTER you call 866-983-3729 or email to receive your RA #, send your products back to:

Roller Girl Skates
1342 S State Hwy 121
Lewisville, TX 75067

We highly recommend using a trackable method of shipping such as
FedEx, UPS, or USPS with Delivery Confirmation.
Print Return Form

Click the image below and print the .pdf return form.
Please fill out completely and include with your return.

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